Return and refunds

Return Policy

At Silayi, we want you to love your purchase! If you're not completely satisfied, you can return your order within 7 days of delivery.

FOR DOMESTIC ORDERS( w.e.f from 1/03/2025)

Return Conditions:

  • Returns must be initiated within 7 days of receiving the order. 

  • Items must be unused, unwashed, and in their original packaging.

  • A processing fee of ₹200 (shipping charges) will be deducted from your refund.

  • Refunds will be issued to the original payment method within 3-5 days after deducting the shipping charges

  • Silayi reserves the right to process the refunds on the basis of product quality inspection

How to Initiate a Return:

  1. Email us at support@silayi.in with your order number

  2. We arrange for a door step return pick up within 3 working days of receiving the request (Please note in case reverse pick up is not available for a particular pin-code or area, customer will have to courier back in case the product to us)

Non-Returnable Items:

  • Items marked as final SALE

  • Accessories such as scrunchies, scarfs etc.

  • Custom made & altered products, samples.

Exchange Policy

Exchange Conditions:

  • Exchanges must be requested within 7 days of receiving the order.

  • Items must be unused, unwashed, and in their original packaging with all tags intact.

  • Exchanges are subject to stock availability. If the requested size or style is unavailable, we can offer store credit or a refund as per our return policy.

How to Initiate an Exchange:

  1. Email us at support@silayi.in with your order number

  2. We arrange for a door step return pick up within 3 working days of receiving the request (Please note in case reverse pick up is not available for a particular pin-code or area, customer will have to courier back in case the product to us) 

Non-Exchangeable Items:

  • Items marked as final sale or personalized/custom orders.

  • Products that show signs of use, damage, or missing tags.

 

FOR INTERNATIONAL ORDERS 

We understand the hassle of ordering from a different country. And for this, we have eased out the return policy for orders delivered outside India. 

  1. To initiate the return process kindly write to us at label.silayi@gmail.com within 7 days of receiving the product

  2. Once the return request is made you can ship the product back to us anytime within a span of 3 months. This will help you avail the exchange/return benefit in case you are planning on visiting India within that time. 

  3. Exchange shipping charges are to be borne by the customer

  4. The product needs to be in unused condition with tags intact.

  5. Once the product is received, and inspected by our team, a refund in the form of store credit with a validity of 1 year will be provided in case of International orders.